Are you having paper loading issues with your Sawgrass SG500 or SG1000 printer? This video will guide you through a few steps you can take to fix common cases of paper misfeeds on Sawgrass sublimation printers.

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  1. On initial setup, trying to print first print. Says to paper size mismatch. Doesn’t seem to recognize the tray I am using, says “unknown”. Help?

  2. 8.5 x 11 works fine, when switching to 8.5 x 14 I get the misfeed error. I have printed on 8.5×14 paper before no problem now I am having issues.

  3. I had a misfeed error after finishing the ink installation. Wasted 3 sheets of 8×14 dye-sub before deciding to try a sheet of regular 8.5×11 copy paper. Seems like you want to use 8.5×11 when you run the initial setup.

    I will edit the comment if I have any more trouble with 8.5×14 moving forward.

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