If you have a Wyze Observe 44, hold off on undertaking any updates. In accordance to quite a few experiences we have noticed on Fb, Reddit, and Wyze’s message boards, the newest update is bricking at minimum some Wyze Watches 44mm versions. The Wyze Observe 47 might be spared given that it runs totally distinctive firmware.
While we haven’t reproduced it but, we have seen no considerably less than ten experiences stating the similar thing. Right after trying to get the new .3.68 firmware update launched yesterday, the Enjoy will no for a longer time work. People get an error display instead of the typical interface unique to the Wyze Watch 44 dimensions.
Core Info Lacking. Make sure you link the Wyze app to update.
The error information lists the most current edition, so it would seem the Enjoy thinks it updated, but anything went awry. The posts we have found on Facebook display customers seeking all the typical troubleshooting ways, from rebooting to connecting to the application as the mistake suggests. But none of that works, and it is not distinct how to factory reset the machine.
On its message boards, a Wyze employee acknowledged the report and promised to escalate the difficulty. Therefore far, we haven’t observed any related stories for the 47mm version of the Wyze Enjoy. That’s not surprising in our have reporting, we demonstrated that the two are entirely diverse watches with entirely distinct hardware and firmware. Even Wyze lists the two dimensions individually in its firmware notes.
If you have a Wyze Look at 44, hold off on updating for now, at the very least right until Wyze can fix the problem. And if you presently updated and have a bricked observe, Wyze implies getting in touch with shopper support for now—but the messages we’ve witnessed recommend that customer assistance hasn’t been ready to fix the difficulty.
We arrived at out to Wyze for comment and will update this short article when we hear back again.